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Refund Policy

Last updated: [MONTH DAY, YEAR]

This Refund Policy applies to purchases made through [WEBSITE NAME], available at [WEBSITE URL].

The Website sells digital products and services, including:

  • Beats and instrumental licences;
  • sample, loop and sound Packs;
  • stems and downloadable production files;
  • memberships and subscriptions;
  • mixing, mastering and other creative services.

By completing a purchase, you agree to this Refund Policy.

1. Digital products are non-refundable

All sales of downloadable digital products are final.

Once a Beat, Pack, licence, stem, sample, preset or other digital file has been made available for download or accessed through your account, no refund, exchange or cancellation will normally be provided.

This policy applies because digital files cannot be physically returned and access cannot reliably be revoked after delivery.

Please review all available information before purchasing, including:

  • audio previews;
  • product descriptions;
  • file formats;
  • licence rights and restrictions;
  • compatibility requirements;
  • pricing;
  • subscription terms.

A change of mind does not entitle you to a refund.

2. Immediate delivery and withdrawal rights

Where applicable law grants a withdrawal or cooling-off period for online purchases, you may be asked at checkout to:

  • request immediate delivery of the digital content; and
  • acknowledge that your right of withdrawal may end once access or downloading begins.

The checkout acknowledgement should state substantially:

I request immediate access to the digital content and acknowledge that, once delivery or downloading begins, I may lose my statutory right of withdrawal.

The acknowledgement must not be pre-selected.

This Policy does not limit any consumer right that cannot legally be waived.

3. No refunds for downloaded Beats or Packs

Refunds will not be issued because:

  • you changed your mind;
  • you no longer intend to release the song;
  • you purchased the wrong Beat or Pack;
  • you selected the wrong licence;
  • you did not listen to the preview;
  • you expected different creative results;
  • another artist licensed the same non-exclusive Beat;
  • you later purchased another product;
  • you do not know how to use the files;
  • your software does not support a clearly disclosed file format;
  • your distributor, label or platform rejects your release;
  • your song does not achieve a particular commercial result;
  • you failed to review the Licensing Terms.

The Customer is responsible for checking the order before payment.

4. Licence purchases

A licence purchase is non-refundable once the licence document or licensed files have been delivered.

Refunds are not available merely because:

  • the Licence is non-exclusive;
  • the Beat is later licensed to another customer;
  • an Exclusive Licence later becomes unavailable;
  • the Customer exceeds the Licence limits;
  • the Customer requires broader rights than those purchased;
  • Content ID is not permitted under the selected Licence;
  • the Customer fails to provide required credit.

Where available, the appropriate solution may be a paid licence upgrade rather than a refund.

5. Packs, samples and production resources

Packs, samples, loops, MIDI files, presets, stems and similar production resources are non-refundable after delivery or download.

The Customer remains responsible for checking:

  • included file formats;
  • required software;
  • supported software versions;
  • licence restrictions;
  • technical specifications.

No refund is due solely because the Customer does not own compatible software or equipment where the requirements were clearly disclosed before purchase.

6. Subscriptions and memberships

Subscription payments are non-refundable once the relevant billing period has started.

Cancelling a subscription prevents future renewal charges but does not normally refund:

  • the current billing period;
  • previously completed billing periods;
  • unused download allowances;
  • unused membership benefits;
  • periods during which the Customer did not use the account.

Access may continue until the end of the paid billing period.

The Customer must cancel before the next renewal date to avoid the next recurring charge.

A refund may still be required where:

  • a duplicate renewal was charged;
  • a charge occurred after a valid cancellation;
  • the payment was unauthorised;
  • applicable law requires another remedy.

7. Services

Payments for mixing, mastering, custom production or other creative services are generally non-refundable once work has started.

A project is considered started when we have performed substantive work, including:

  • reviewing submitted files;
  • preparing a session;
  • editing;
  • mixing;
  • mastering;
  • composing;
  • producing;
  • delivering a draft.

Where a Customer cancels before work begins, we may choose to issue a full or partial refund, less any non-refundable payment-processing or administrative costs, where legally permitted.

No refund is normally provided because:

  • the Customer changes artistic direction;
  • the Customer supplied unsuitable files;
  • the Customer failed to provide clear instructions;
  • the Customer requests work outside the agreed scope;
  • the Customer does not use the final delivery;
  • subjective preferences remain after the agreed revisions have been completed.

Mandatory rights relating to services performed without reasonable care remain unaffected.

8. Exceptions

A refund, replacement or another appropriate remedy may be considered when:

  • the wrong Product was delivered;
  • the same order was charged more than once;
  • the file is corrupted and cannot be replaced;
  • the download remains unavailable because of a fault on our side;
  • the Product materially differs from its description;
  • the Customer was charged after a confirmed subscription cancellation;
  • we did not have the legal right to supply the Product;
  • a refund is required by applicable law.

Digital-content rules may require a repair, replacement, price reduction or refund where the content is faulty, not as described or does not work as reasonably expected.

9. Technical problems

A temporary download, account or email-delivery problem does not automatically entitle the Customer to a refund.

The Customer must first contact support so that we can attempt to:

  • restore the download;
  • resend the delivery email;
  • replace a corrupted file;
  • correct account access;
  • provide an alternative delivery method.

Where the Product can be supplied correctly within a reasonable period, the appropriate remedy will normally be redelivery rather than a refund.

10. Duplicate purchases

If the same Customer accidentally purchases the same Product more than once, they must contact us promptly.

We may verify:

  • the order numbers;
  • the account;
  • the payment method;
  • whether the files or licences were accessed;
  • whether the purchases were genuinely duplicated.

Where a duplicate charge is confirmed, we may refund the duplicate payment or provide store credit, subject to applicable law.

11. Incorrect product or licence selected

Customers are responsible for selecting the correct Product and Licence before checkout.

Purchasing the wrong Beat, Pack or Licence does not normally qualify for a refund.

Where the files have not yet been downloaded or accessed, we may, at our sole discretion:

  • exchange the Product;
  • apply the payment toward another Licence;
  • issue store credit.

This discretionary assistance does not create a general right to a refund.

12. Refund requests

A request must be sent to:

[SUPPORT EMAIL]

The request should include:

  • full name;
  • account email;
  • order number;
  • Product name;
  • purchase date;
  • description of the issue;
  • screenshots or other relevant evidence where appropriate.

Requests should be submitted within [NUMBER] days of discovering the problem.

Submitting a request does not guarantee approval.

13. Approved refunds

Where a refund is approved:

  • it will normally be returned to the original payment method;
  • payment-provider processing times may apply;
  • transaction fees may be non-refundable where permitted by law;
  • related download access may be revoked;
  • the associated Licence may be cancelled;
  • the Customer must stop using and distributing the Product where the Licence has been cancelled.

We are not responsible for delays caused by banks or payment providers.

14. Store credit

Where no legal refund right applies, we may choose to offer store credit as a commercial gesture.

Store credit:

  • is discretionary;
  • is not redeemable for cash;
  • may have an expiry date where legally permitted;
  • may be limited to selected Products;
  • does not admit fault or liability.

15. Chargebacks

Customers should contact [SUPPORT EMAIL] before initiating a chargeback so that we can investigate the issue.

A chargeback submitted after valid delivery does not automatically cancel the order or the Customer’s contractual obligations.

Where a payment is reversed:

  • download access may be suspended;
  • the associated Licence may be suspended or terminated;
  • the account may be restricted;
  • order, delivery and access records may be provided to the payment provider.

This section does not prevent a Customer from disputing an unauthorised or incorrect charge.

16. Fraud and abuse

Refunds will not be granted in connection with:

  • fraudulent purchases;
  • account sharing;
  • unauthorised redistribution;
  • false claims that files were not delivered;
  • repeated abusive refund requests;
  • intentional chargeback abuse;
  • breach of the Licensing Terms.

We may suspend accounts where fraud or abuse is reasonably suspected.

17. Changes to this Policy

We may update this Refund Policy when:

  • our Products change;
  • subscription features change;
  • payment methods change;
  • legal requirements change.

The version applicable to an order is normally the version presented at the time of purchase, except where mandatory law requires otherwise.

18. Contact

For questions about a payment, download or refund request:

[LEGAL BUSINESS NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL]
Website: [WEBSITE URL]